Security
1.
Q:
Are permits or registration required for local authorities
Answer:
Some jurisdictions do require you to register or permit your alarm system. What jurisdiction do you live in and we will check to see what may be required
Some jurisdictions do require you to register or permit your alarm system. What jurisdiction do you live in and we will check to see what may be required
2.
Q:
Are there any charges for False Alarms
Answer:
Some jurisdictions do have False Alarm Ordinances. Charges for False Alarms vary between Jurisdictions. What Jurisdiction do you live in and we will check to see If we have any details for you.
Some jurisdictions do have False Alarm Ordinances. Charges for False Alarms vary between Jurisdictions. What Jurisdiction do you live in and we will check to see If we have any details for you.
3.
Q:
Can a power surge cause the system to alarm
Answer:
Depending the type of surge you could experience an alarm from a strong surge. The equipment we installed has been designed and tested to resist False Alarms during power surges.
Depending the type of surge you could experience an alarm from a strong surge. The equipment we installed has been designed and tested to resist False Alarms during power surges.
4.
Q:
Can I add a wireless remote to my system
Answer:
Most all of the systems being installed today do have the ability to support both wired and wireless devices. In some cases wireless devices can be retrofitted to older alarm systems as well. We will need to know your Make and Model of Control Panel and we can recommend a solution.
Most all of the systems being installed today do have the ability to support both wired and wireless devices. In some cases wireless devices can be retrofitted to older alarm systems as well. We will need to know your Make and Model of Control Panel and we can recommend a solution.
5.
Q:
Can I arm my system with a telephone
Answer:
The wireless Lynx system has this feature integrated into the basic system. The hardwired systems can add this feature by adding a Voice Module.
The wireless Lynx system has this feature integrated into the basic system. The hardwired systems can add this feature by adding a Voice Module.
6.
Q:
Can I buy a system without having it monitored
Answer:
Please refer to your companies sales policy
Please refer to your companies sales policy
7.
Q:
Can I cancel a Fire Alarm
Answer:
Yes residential fire alarms can be canceled with proper Pass Code. Some jurisdictions and facilities under state control will not allow a fire alarm to be canceled
Yes residential fire alarms can be canceled with proper Pass Code. Some jurisdictions and facilities under state control will not allow a fire alarm to be canceled
8.
Q:
Can I increase the Volume of the keypad
Answer:
Some of the systems do allow the keypad volume to be increased or decreased. Please refer to your user manual for the procedure for you particular system. For the Lynx Wireless system press the function key (#) the press the volume key (2) the press the up or down arrow to change the volume level.
Some of the systems do allow the keypad volume to be increased or decreased. Please refer to your user manual for the procedure for you particular system. For the Lynx Wireless system press the function key (#) the press the volume key (2) the press the up or down arrow to change the volume level.
9.
Q:
Can I receive notification of my alarm being armed or disarmed
Answer:
Yes -- The information can be delivered to you on various time intervals or it can be e-mailed at various time intervals. Refer to current price schedule for pricing information.
Yes -- The information can be delivered to you on various time intervals or it can be e-mailed at various time intervals. Refer to current price schedule for pricing information.
10.
Q:
Can I remove the door contacts while remodeling
Answer:
Door contacts can be removed during this time. It is recommended a technician remove them from the system so other devices can be used. If the door is being replaced special care should be given to the wiring during this time.
Door contacts can be removed during this time. It is recommended a technician remove them from the system so other devices can be used. If the door is being replaced special care should be given to the wiring during this time.
11.
Q:
Can I turn the smoke detectors off
Answer:
No --- Smoke detectors can not be bypassed or turned off
No --- Smoke detectors can not be bypassed or turned off
12.
Q:
Can I update my account information While I am out of town
Answer:
With your proper PassCode your account information can be updated at any time either by calling our Business Office or the Central Monitoring Station
With your proper PassCode your account information can be updated at any time either by calling our Business Office or the Central Monitoring Station
13.
Q:
Can my system be moved to a new location
Answer:
Yes -- Your system can be moved --- Some charges may apply
Yes -- Your system can be moved --- Some charges may apply
14.
Q:
Can the Alarm system control my lights
Answer:
Yes -- Modules can be purchased that can be interfaced between light circuits and the alarm system.
Yes -- Modules can be purchased that can be interfaced between light circuits and the alarm system.
15.
Q:
Can the Smoke detectors installed in my home be used by the alarm system
Answer:
In some case they can be. A technician will need to visit your home to see if it is possible.
In some case they can be. A technician will need to visit your home to see if it is possible.
16.
Q:
Can you monitor both residential and business
Answer:
Yes --- Systems and Monitoring is available for both residential and business
Yes --- Systems and Monitoring is available for both residential and business
17.
Q:
Can you monitor my alarm that was installed by someone else
Answer:
In most case we can monitor systems installed by other providers. You must own the equipment and the system programming must be able to be accessed. If your current provider will not provide us with this information we may have to replace your control panel and keypads. All of the other devices should be compatible. If the current system is a wireless system they may not be compatible to Honeywell.
In most case we can monitor systems installed by other providers. You must own the equipment and the system programming must be able to be accessed. If your current provider will not provide us with this information we may have to replace your control panel and keypads. All of the other devices should be compatible. If the current system is a wireless system they may not be compatible to Honeywell.
18.
Q:
Can you put an alarm in a rental property
Answer:
Normally written permission from the landlord is required along with written instructions as to the disposition of the equipment once your lease is fulfilled. Please refer to your companies sales policy
Normally written permission from the landlord is required along with written instructions as to the disposition of the equipment once your lease is fulfilled. Please refer to your companies sales policy
19.
Q:
Can you reset my alarm from the monitoring station
Answer:
NO
NO
20.
Q:
Do I get a discount if I have multiple services with your company
Answer:
See Current Sales Promotion Lists to Answer
See Current Sales Promotion Lists to Answer
21.
Q:
Do I have to have a telephone line to have a security system
Answer:
In the event no telephone line is available Long Range Radio or Cellular can be used to transmit alarm signals.
In the event no telephone line is available Long Range Radio or Cellular can be used to transmit alarm signals.
22.
Q:
Do I have to respond when the alarm goes off
Answer:
Some jurisdictions do require a key holder respond when they are dispatched. It is not always possible for the Police to give the Monitoring Station a resolution. Actual response by a key holder is best.
Some jurisdictions do require a key holder respond when they are dispatched. It is not always possible for the Police to give the Monitoring Station a resolution. Actual response by a key holder is best.
23.
Q:
Do I have to sign a contract for monitoring
Answer:
Please refer to your companies sales policy
Please refer to your companies sales policy
24.
Q:
Do I need to have contacts on all of my windows
Answer:
Window contacts can provide a good perimeter alarm system. This sometimes is very expensive an the use of space protection devices can provide protection at a lower cost. The customers preference and concerns is the main determining factor.
Window contacts can provide a good perimeter alarm system. This sometimes is very expensive an the use of space protection devices can provide protection at a lower cost. The customers preference and concerns is the main determining factor.
25.
Q:
Do I need to remove motions or smoke detectors while painting
Answer:
The detectors normally can be painted around - DO NOT PAINT THE DETECTORS. If you wish to take them down we can schedule a service call
The detectors normally can be painted around - DO NOT PAINT THE DETECTORS. If you wish to take them down we can schedule a service call
26.
Q:
Do I own my equipment
Answer:
Please refer to your companies sales contract
Please refer to your companies sales contract
27.
Q:
Do people on my call list need keys
Answer:
This is a choice of the customer. It is a good idea for someone to be able to gain access to the house in the event of trouble or if the system should malfunction.
This is a choice of the customer. It is a good idea for someone to be able to gain access to the house in the event of trouble or if the system should malfunction.
28.
Q:
Do people on my call list need my Pass Code
Answer:
This is your choice in order for them to stop an alarm or get any information about your account they will need this information.
This is your choice in order for them to stop an alarm or get any information about your account they will need this information.
29.
Q:
Do you leave messages when you calling about an alarm
Answer:
We do leave messages on the Customers Contact list, but we do not leave messages at the premise number for anything other than trouble alarms.
We do leave messages on the Customers Contact list, but we do not leave messages at the premise number for anything other than trouble alarms.
30.
Q:
Do you offer any type of medical alert services
Answer:
We offer an emergency contact service for anyone who may need assistance. We do not retain any type of medical information or any information for prescriptions. We do not dispatch private care nursing agencies.
We offer an emergency contact service for anyone who may need assistance. We do not retain any type of medical information or any information for prescriptions. We do not dispatch private care nursing agencies.
31.
Q:
Do you offer extended warranties
Answer:
Please refer to your companies sales contract
Please refer to your companies sales contract
32.
Q:
Does my monitoring fees cover any service work
Answer:
Please see your companies policies and Billing system Administrator for answers to these questions.
Please see your companies policies and Billing system Administrator for answers to these questions.
33.
Q:
Does my system give any indicators of the battery or power loss
Answer:
Low Batteries are displayed on the keypad and are also transmitted to the Central Monitoring Station.
Low Batteries are displayed on the keypad and are also transmitted to the Central Monitoring Station.
34.
Q:
Does the contract automatically renew
Answer:
Please refer to your companies sales contract
Please refer to your companies sales contract
35.
Q:
Does the warranty cover lightning or other acts of god
Answer:
The manufacture warranty does not cover lightning damage. Please refer to your company sales contract for additional coverage.
The manufacture warranty does not cover lightning damage. Please refer to your company sales contract for additional coverage.
36.
Q:
How can I help to prevent false alarms from my alarm system
Answer:
Please refer to your user manual. False alarms can be reduced by being familiar with the system and the operation of properly arming and disarming the system. Train all persons who may be using your system. Test the system on a regular basis --- Monthly or Weekly. Be sure all devices are clear of dust and cob-webs and properly mounted.
Please refer to your user manual. False alarms can be reduced by being familiar with the system and the operation of properly arming and disarming the system. Train all persons who may be using your system. Test the system on a regular basis --- Monthly or Weekly. Be sure all devices are clear of dust and cob-webs and properly mounted.
37.
Q:
How can I test my Glass Break detectors
Answer:
This requires a special piece of test equipment in order to properly test these devices. We will be happy to have a technician come out and test for you. Charges may apply
This requires a special piece of test equipment in order to properly test these devices. We will be happy to have a technician come out and test for you. Charges may apply
38.
Q:
How can I test my security system
Answer:
Call the Central Monitoring Station and request your account be placed on Test. You will need you Pass Code for this action. Arm your alarm and wait for you exit time to expire. Now you activate as many devices as you wish. Allow siren to sound for at least 30 seconds. Disarm the system, you will have a zone number displayed for each zone you activate. This same information should have been received the Central Monitoring Station. In the event a zone does not appear re-test the system. Each zone should be tested once each month.
Call the Central Monitoring Station and request your account be placed on Test. You will need you Pass Code for this action. Arm your alarm and wait for you exit time to expire. Now you activate as many devices as you wish. Allow siren to sound for at least 30 seconds. Disarm the system, you will have a zone number displayed for each zone you activate. This same information should have been received the Central Monitoring Station. In the event a zone does not appear re-test the system. Each zone should be tested once each month.
39.
Q:
How do I activate The Chime mode
Answer:
Enter your four digit code followed by the chime key (9)
Enter your four digit code followed by the chime key (9)
40.
Q:
How do I by-pass a zone or device
Answer:
Enter your four digit user code followed by the bypass key (6) and the 2 digit zone number you wish to bypass. Sequence must be entered continuously or the sequence will not be accepted.
Enter your four digit user code followed by the bypass key (6) and the 2 digit zone number you wish to bypass. Sequence must be entered continuously or the sequence will not be accepted.
41.
Q:
How do I change my Panel battery
Answer:
The battery can be changed by the end-user. In a Hardwired Alarm System the Battery is found in the main control panel. There will be a Red wire and a Black wire connected to the battery. Unplug both wires from the existing battery and plug them back into the new battery. Be sure to connect the Red wire to the Red terminal of the battery and the same for the Black wire to the Black terminal of the battery.
The battery can be changed by the end-user. In a Hardwired Alarm System the Battery is found in the main control panel. There will be a Red wire and a Black wire connected to the battery. Unplug both wires from the existing battery and plug them back into the new battery. Be sure to connect the Red wire to the Red terminal of the battery and the same for the Black wire to the Black terminal of the battery.
42.
Q:
How do I change my Pass Code
Answer:
As long as you have your current Pass Code you can contact our business office or the Central Monitoring Station to change this information.
As long as you have your current Pass Code you can contact our business office or the Central Monitoring Station to change this information.
43.
Q:
How do I change my user code for the keypad
Answer:
Please refer to your user manual for these instructions. You will have to have your "Master Code" in order to perform this function. Your "Master Code" is recorded in your user manual.
Please refer to your user manual for these instructions. You will have to have your "Master Code" in order to perform this function. Your "Master Code" is recorded in your user manual.
44.
Q:
How do I deactivate Chime mode
Answer:
Enter your four digit code followed by the chime key (9)
Enter your four digit code followed by the chime key (9)
45.
Q:
How do I put my system on test
Answer:
Call the Central Monitoring Station and request your account be placed on Test. You will need your Pass Code for this action. Arm your alarm and wait for the exit time to expire. Now you activate as many devices as you wish. Allow siren to sound for at least 30 seconds. Disarm the system, you will have a zone number displayed for each zone you activate. This same information should have been received the Central Monitoring Station. In the event a zone does not appear re-test the system. Each zone should be tested once each month.
Call the Central Monitoring Station and request your account be placed on Test. You will need your Pass Code for this action. Arm your alarm and wait for the exit time to expire. Now you activate as many devices as you wish. Allow siren to sound for at least 30 seconds. Disarm the system, you will have a zone number displayed for each zone you activate. This same information should have been received the Central Monitoring Station. In the event a zone does not appear re-test the system. Each zone should be tested once each month.
46.
Q:
How do I reset my system after an alarm
Answer:
Enter you four digit user code twice. The first time will silence the alarm and the second time will reset the system.
Enter you four digit user code twice. The first time will silence the alarm and the second time will reset the system.
47.
Q:
How do I set the Time and Date on the system
Answer:
Enter your four digit code followed by the function key(3), then (6) and (3). Now follow the voice prompts to set the time and date.
Enter your four digit code followed by the function key(3), then (6) and (3). Now follow the voice prompts to set the time and date.
48.
Q:
How long do I have to disarm my system before it goes into alarm
Answer:
Normally the Entry delay is set to 45 seconds. The effectiveness of the alarm is dependant on this time being as short as possible. This time can be configured based on your need.
Normally the Entry delay is set to 45 seconds. The effectiveness of the alarm is dependant on this time being as short as possible. This time can be configured based on your need.
49.
Q:
How long will installation take
Answer:
Depending on the size and type of the system you purchase the time will vary. Typically most installations can be completed in 4 to 6 hours
Depending on the size and type of the system you purchase the time will vary. Typically most installations can be completed in 4 to 6 hours
50.
Q:
How long will it take for my alarm signal take to reach the monitoring company
Answer:
This will vary based on your systems communication format. Typically the signal is received in less than a minute.
This will vary based on your systems communication format. Typically the signal is received in less than a minute.
51.
Q:
How long will the battery last when the power goes out
Answer:
Battery life depends on the size of system you purchased. In most cases the system will stay active for 2 to 4 hours. On smaller systems the battery may stay active for 4 to 8 hours. Additional batteries can be added if longer time is needed.
Battery life depends on the size of system you purchased. In most cases the system will stay active for 2 to 4 hours. On smaller systems the battery may stay active for 4 to 8 hours. Additional batteries can be added if longer time is needed.
52.
Q:
How long will the siren sound after going into alarm
Answer:
The normal programming is set for the siren will stop for after 12 minutes fo Intrusion Alarms. The siren typically will not stop for Fire Alarms until the system is reset. This feature can be programmed by the installer. Please refer to your companies installation procedures for the proper time.
The normal programming is set for the siren will stop for after 12 minutes fo Intrusion Alarms. The siren typically will not stop for Fire Alarms until the system is reset. This feature can be programmed by the installer. Please refer to your companies installation procedures for the proper time.
53.
Q:
How many of my doors have entry delay
Answer:
This is normally determined by the installer and is kept to a minimum. We recommend only one door be given delay. This number can be determined by the customer and to suit their needs
This is normally determined by the installer and is kept to a minimum. We recommend only one door be given delay. This number can be determined by the customer and to suit their needs
54.
Q:
How many people can I have on my call list
Answer:
We recommend at least three. If you need more they can be added.
We recommend at least three. If you need more they can be added.
55.
Q:
How much does a battery cost
Answer:
Please see your companies policies and Billing system Administrator for answers to these questions.
Please see your companies policies and Billing system Administrator for answers to these questions.
56.
Q:
How often should I test my system
Answer:
Once each month your alarm should be tested
Once each month your alarm should be tested
57.
Q:
How will my bundles discount be displayed on my bill
Answer:
Please see your companies policies and Billing system Administrator for answers to these questions.
Please see your companies policies and Billing system Administrator for answers to these questions.
58.
Q:
I enter my code to arm and nothing happens
Answer:
The system may not be "Ready" until this fault condition is fixed the system will not arm. If the system is ready verify you are using the correct code.
The system may not be "Ready" until this fault condition is fixed the system will not arm. If the system is ready verify you are using the correct code.
59.
Q:
I hear a beeping in my home can it be the alarm system
Answer:
Yes -- Most of the beeping will be heard from the keypad and a code will be displayed. If nothing is being displayed the beeping may be coming from another source. One common source is battery powered smoke detectors not installed by the alarm company.
Yes -- Most of the beeping will be heard from the keypad and a code will be displayed. If nothing is being displayed the beeping may be coming from another source. One common source is battery powered smoke detectors not installed by the alarm company.
60.
Q:
I was notified by the Central Station of a Low Battery - What should I do
Answer:
Did you Loose power before you received the call? If so how long was the power out? The battery should maintain the system for 2 to 4 hours. If you did not loose power or the power was off only a short period the Battery should be replaced. If the power was out a longer period of time the Battery should recharge. If the battery does not recharge properly you will be notified again in 24 hours.
Did you Loose power before you received the call? If so how long was the power out? The battery should maintain the system for 2 to 4 hours. If you did not loose power or the power was off only a short period the Battery should be replaced. If the power was out a longer period of time the Battery should recharge. If the battery does not recharge properly you will be notified again in 24 hours.
61.
Q:
If I move will I have to complete the terms of the monitoring contract
Answer:
Please see your companies policies and Billing system Administrator for answers to these questions.
Please see your companies policies and Billing system Administrator for answers to these questions.
62.
Q:
Is there a charge for permits or registration
Answer:
Some Jurisdictions do charge for permits and registration. What jurisdiction do you live in and we will check to see what may be required
Some Jurisdictions do charge for permits and registration. What jurisdiction do you live in and we will check to see what may be required
63.
Q:
Keypad displays "Message"
Answer:
Your system has a integrated message center. Press function key (#) and then press (3) to listen to your message.
Your system has a integrated message center. Press function key (#) and then press (3) to listen to your message.
64.
Q:
Keypad is displaying "OC"
Answer:
"OC" is displayed on the keypad when communication has been lost between the keypad and the control panel.
"OC" is displayed on the keypad when communication has been lost between the keypad and the control panel.
65.
Q:
My alarm went off and no one called me
Answer:
In some cases a dialer delay may be active on your system. If this is the case you may have turned your system off before the signal was transmitted. Another reason may be an interruption in your phone service which prevented the signal from being transmitted. The signal history can be checked in the Monitoring software to see if the signal was received.
In some cases a dialer delay may be active on your system. If this is the case you may have turned your system off before the signal was transmitted. Another reason may be an interruption in your phone service which prevented the signal from being transmitted. The signal history can be checked in the Monitoring software to see if the signal was received.
66.
Q:
My alarm went off and the Police never came
Answer:
Actual Police response is at the mercy of the police department. The Alarm History can be check in the monitoring software.
Actual Police response is at the mercy of the police department. The Alarm History can be check in the monitoring software.
67.
Q:
My code will not work when I enter it --Arm or Disarm
Answer:
The system may not be "Ready" until this fault condition is fixed the system will not arm. If the system is ready verify you are using the correct code.
The system may not be "Ready" until this fault condition is fixed the system will not arm. If the system is ready verify you are using the correct code.
68.
Q:
My keypad is displaying "6F" or "BF"
Answer:
"6F" or "BF" is an error code associated with the Long-Range Radio backup system. When these codes are displayed the Radio has lost connection with the Network used to report your alarms in the event your telephone service is unavailable. Service is required.
"6F" or "BF" is an error code associated with the Long-Range Radio backup system. When these codes are displayed the Radio has lost connection with the Network used to report your alarms in the event your telephone service is unavailable. Service is required.
69.
Q:
My keypad is displaying "Alarm and a Zone Number"
Answer:
This indicates an alarm has occurred. This information will continue to be displayed until you enter your user code and press "Off" (1).
This indicates an alarm has occurred. This information will continue to be displayed until you enter your user code and press "Off" (1).
70.
Q:
My keypad is displaying "CA"
Answer:
"CA" is displayed on the keypad when the alarm has been activated but the system was turned off with a user code before it could communicate with the Central Monitoring Station. In most cases no signal was ever sent to the Central Monitoring Station.
"CA" is displayed on the keypad when the alarm has been activated but the system was turned off with a user code before it could communicate with the Central Monitoring Station. In most cases no signal was ever sent to the Central Monitoring Station.
71.
Q:
My keypad is displaying "Standby Busy E8"
Answer:
"Standby" or "E8" is displayed on the keypad when there are more wireless devices programmed then the system is capable of handling. Service is required
"Standby" or "E8" is displayed on the keypad when there are more wireless devices programmed then the system is capable of handling. Service is required
72.
Q:
My Phones don't work
Answer:
A RJ31X jack should be installed at each control panel. By unplugging this jack you will disconnect the Alarm from the phone system. If the phones begin working then the problem is in the Alarm Panel. If the phones continue not to work the problem is in the RJ31X jack or some where else in the phone system.
A RJ31X jack should be installed at each control panel. By unplugging this jack you will disconnect the Alarm from the phone system. If the phones begin working then the problem is in the Alarm Panel. If the phones continue not to work the problem is in the RJ31X jack or some where else in the phone system.
73.
Q:
My system continues to BEEP after unplugging the wall transformer
Answer:
The wall Transformer is the source for electrical power to your alarm system. In addition the alarm system is powered by a 12 volt battery in the control panel. Disconnect both power sources and the system will be powered down.
The wall Transformer is the source for electrical power to your alarm system. In addition the alarm system is powered by a 12 volt battery in the control panel. Disconnect both power sources and the system will be powered down.
74.
Q:
System Keypad is blank --No power
Answer:
This normally means the electrical power has been removed from the system and the battery has been exhausted. Check all of the circuit breakers if none are tripped and you have power in your home service will be required.
This normally means the electrical power has been removed from the system and the battery has been exhausted. Check all of the circuit breakers if none are tripped and you have power in your home service will be required.
75.
Q:
The contact on my door is loose or falling off
Answer:
A technician will need to make a visit to repair your door contact
A technician will need to make a visit to repair your door contact
76.
Q:
The phone company reports the alarm system is holding up the phone line
Answer:
A RJ31X jack should be installed at each control panel. By unplugging this jack you will disconnect the Alarm from the phone system. If the phones begin working then the problem is in the Alarm Panel. If the phones continue not to work the problem is in the RJ31X jack or some where else in the phone system.
A RJ31X jack should be installed at each control panel. By unplugging this jack you will disconnect the Alarm from the phone system. If the phones begin working then the problem is in the Alarm Panel. If the phones continue not to work the problem is in the RJ31X jack or some where else in the phone system.
77.
Q:
The systems goes into alarm as soon as I open the door returning home
Answer:
Be sure the door you are entering is the door you requested a delay be placed on for entry / exit. Typically only one door is given delay. If you are now entering through a different door delay will have to be added. Also be sure the system is not being armed in the instant mode which will not allow for any re-entry. There could be a malfunction with the door contact and service may be required.
Be sure the door you are entering is the door you requested a delay be placed on for entry / exit. Typically only one door is given delay. If you are now entering through a different door delay will have to be added. Also be sure the system is not being armed in the instant mode which will not allow for any re-entry. There could be a malfunction with the door contact and service may be required.
78.
Q:
What are the operating hours of the central station
Answer:
The Central Monitoring Station is manned 24 hours per day 7 days a week by trained monitoring operators.
The Central Monitoring Station is manned 24 hours per day 7 days a week by trained monitoring operators.
79.
Q:
What are your response procedures for my alarm
Answer:
All signals are verified back to the premise, then the PD / FD are dispatched then the customers contact list is called. In the event of a Panic alarm or Duress Alarm we dispatch the PD first then call the customers contact list.
All signals are verified back to the premise, then the PD / FD are dispatched then the customers contact list is called. In the event of a Panic alarm or Duress Alarm we dispatch the PD first then call the customers contact list.
80.
Q:
What areas do you service
Answer:
Please refer to your companies sales policy for service territory
Please refer to your companies sales policy for service territory
81.
Q:
What devices can be activated while I am at home or at night
Answer:
Any type of motion sensor should not be armed in the area you are sleeping. If motions are armed in other parts of the house your system will have to be dis-armed before leaving the sleeping quarters. In most case this has already been programmed for you. You can use the STAY mode while sleeping or are in the house. This feature turns off all interior devices and keeps your perimeter armed. The AWAY feature arms every device in the system and assumes you are leaving the house.
Any type of motion sensor should not be armed in the area you are sleeping. If motions are armed in other parts of the house your system will have to be dis-armed before leaving the sleeping quarters. In most case this has already been programmed for you. You can use the STAY mode while sleeping or are in the house. This feature turns off all interior devices and keeps your perimeter armed. The AWAY feature arms every device in the system and assumes you are leaving the house.
82.
Q:
What do I have to do to disconnect my alarm from your service
Answer:
Please see your companies policies and Billing system Administrator for answers to these questions.
Please see your companies policies and Billing system Administrator for answers to these questions.
83.
Q:
What does "AC" loss mean
Answer:
"AC" loss in an indicator electrical power has been removed from the system. If you are not currently experiencing a power outage, check all of your circuit breakers. Service may be required.
"AC" loss in an indicator electrical power has been removed from the system. If you are not currently experiencing a power outage, check all of your circuit breakers. Service may be required.
84.
Q:
What does "DC" on my keypad display mean
Answer:
"DC" will appear anytime the Download Software has been used to access the control panels programming.
"DC" will appear anytime the Download Software has been used to access the control panels programming.
85.
Q:
What does "FC" on my keypad display mean
Answer:
"FC" will appear on the keypad anytime the alarm system tried to report an event to the central station and the message was not received by the central station. Most common reason this may happen are due to phone service not being available, Long Distance call block being put on the line, or some other type of telephone line trouble.
"FC" will appear on the keypad anytime the alarm system tried to report an event to the central station and the message was not received by the central station. Most common reason this may happen are due to phone service not being available, Long Distance call block being put on the line, or some other type of telephone line trouble.
86.
Q:
What does Duress code mean
Answer:
Duress is a term used for someone in a stressful situation. There is a certain code in the system a user can disarm the system with and a "Duress" alarm is sent to the central station. Police are immediately dispatched.
Duress is a term used for someone in a stressful situation. There is a certain code in the system a user can disarm the system with and a "Duress" alarm is sent to the central station. Police are immediately dispatched.
87.
Q:
What happens during power outages
Answer:
The battery will continue to operate the system until power is restored or the batteries are exhausted.
The battery will continue to operate the system until power is restored or the batteries are exhausted.
88.
Q:
What happens if I loose my remote to my security system
Answer:
The remote can be disabled via our Download software or we can schedule a technician to come out.
The remote can be disabled via our Download software or we can schedule a technician to come out.
89.
Q:
What happens when my system goes into alarm
Answer:
Your Alarm system transmits a signal to the Central Monitoring Station which in turn dispatches the signal based on your predetermined instructions. Normally we call the premise first then the PD or FD then your contact list.
Your Alarm system transmits a signal to the Central Monitoring Station which in turn dispatches the signal based on your predetermined instructions. Normally we call the premise first then the PD or FD then your contact list.
90.
Q:
What is my duress code
Answer:
Most companies use 2580 but check with your installation dept. to see how this feature is programmed
Most companies use 2580 but check with your installation dept. to see how this feature is programmed
91.
Q:
What is my PassCode -- Can you give it to me over the phone
Answer:
For your protection PassCodes are not given out over the phone. Some type of identification is required to receive this confidential information.
For your protection PassCodes are not given out over the phone. Some type of identification is required to receive this confidential information.
92.
Q:
What is the range for the Key fobs and panic buttons
Answer:
The nominal range for these devices is 200ft. This does vary depending on your area, your surroundings, and the strength of th batteries.
The nominal range for these devices is 200ft. This does vary depending on your area, your surroundings, and the strength of th batteries.
93.
Q:
What is your monthly monitoring rate
Answer:
See Current Sales Promotion Lists to Answer
See Current Sales Promotion Lists to Answer
94.
Q:
What types of specials do you have
Answer:
See Current Sales Promotion Lists to Answer
See Current Sales Promotion Lists to Answer
95.
Q:
When people call my home they report hearing "System System"
Answer:
The alarm panels do have the ability to answer an incoming call. The party calling will hear a "fax" like tone or the words "System System". This feature is activated by calling the residence allowing the phone to ring one time then calling back to the same number. This feature is used for our download software to access your programming when changes are needed or for the system to be controlled by you via a touch tone phone if available.
The alarm panels do have the ability to answer an incoming call. The party calling will hear a "fax" like tone or the words "System System". This feature is activated by calling the residence allowing the phone to ring one time then calling back to the same number. This feature is used for our download software to access your programming when changes are needed or for the system to be controlled by you via a touch tone phone if available.
96.
Q:
When people call my home they report hearing a "Fax" like tone on the line
Answer:
The alarm panels do have the ability to answer an incoming call. The party calling will hear a "fax" like tone or the words "System System". This feature is activated by calling the residence allowing the phone to ring one time then calling back to the same number. This feature is used for our download software to access your programming when changes are needed or for the system to be controlled by you via a touch tone phone if available.
The alarm panels do have the ability to answer an incoming call. The party calling will hear a "fax" like tone or the words "System System". This feature is activated by calling the residence allowing the phone to ring one time then calling back to the same number. This feature is used for our download software to access your programming when changes are needed or for the system to be controlled by you via a touch tone phone if available.
97.
Q:
When will you pre-wire my home while under construction
Answer:
Normally we pre-wire after all other trades are complete and just before insulation and drywall are installed
Normally we pre-wire after all other trades are complete and just before insulation and drywall are installed
98.
Q:
Where can I purchase batteries for the alarm
Answer:
All of the batteries in the system can be changed by the end user. Please provide the type of detector or control panel. The batteries are available at our Business Office or we can schedule a service call ----Charges may apply.
All of the batteries in the system can be changed by the end user. Please provide the type of detector or control panel. The batteries are available at our Business Office or we can schedule a service call ----Charges may apply.
99.
Q:
Where is my panel located in my home
Answer:
The exact panel location does vary form house to house. Typically they are placed in a closet, laundry room, or equipment room. The panel will be housed in a Tan box mounted on the wall. If you home has been wired by our Home Integration Team your panel will be housed in your structured wire panel. If you have our wireless system the control panel is integrated in with your main keypad.
The exact panel location does vary form house to house. Typically they are placed in a closet, laundry room, or equipment room. The panel will be housed in a Tan box mounted on the wall. If you home has been wired by our Home Integration Team your panel will be housed in your structured wire panel. If you have our wireless system the control panel is integrated in with your main keypad.
100.
Q:
Where is my system monitored
Answer:
The exact location of our monitoring station is not disclosed. We do use a UL approved monitoring station with state of art equipment and personnel.
The exact location of our monitoring station is not disclosed. We do use a UL approved monitoring station with state of art equipment and personnel.
101.
Q:
Who do I call when my alarm goes off
Answer:
Call our Local Number ____________and request the Monitoring Station to cancel an alarm.
Call our Local Number ____________and request the Monitoring Station to cancel an alarm.
102.
Q:
Why are your service rates so high
Answer:
Please see your companies policies and Billing system Administrator for answers to these questions.
Please see your companies policies and Billing system Administrator for answers to these questions.
103.
Q:
Why did you call the PD first on a Panic alarm
Answer:
Police are dispatched first on Panic alarms.
Police are dispatched first on Panic alarms.
104.
Q:
Why do I have multiple account numbers for my account
Answer:
Please see your companies policies and Billing system Administrator for answers to these questions.
Please see your companies policies and Billing system Administrator for answers to these questions.
105.
Q:
Why do they call me in the middle of the night for a low battery
Answer:
We have no way of knowing the exact conditions of why your battery may being going down. For your safety we make you aware of this condition so you may take appropriate action. Low battery signals can be removed from your account but cannot be put on time schedules.
We have no way of knowing the exact conditions of why your battery may being going down. For your safety we make you aware of this condition so you may take appropriate action. Low battery signals can be removed from your account but cannot be put on time schedules.
106.
Q:
Why do you Verify first on Fire Alarms
Answer:
False Alarms are a growing problem in the industry. We verify all alarms we can to help reduce False Dispatch of responding agencies.
False Alarms are a growing problem in the industry. We verify all alarms we can to help reduce False Dispatch of responding agencies.
107.
Q:
Why does keypad display "Armed Stay Exit Now"
Answer:
The "Stay" mode also allows for Entry / Exit delay times. If no delay is needed arm the system in the "instant" mode. This will not allow any Entry time.
The "Stay" mode also allows for Entry / Exit delay times. If no delay is needed arm the system in the "instant" mode. This will not allow any Entry time.
108.
Q:
Why does my siren Buzz or Click
Answer:
This normally indicated a malfunctioning siren. Service is required.
This normally indicated a malfunctioning siren. Service is required.
109.
Q:
Why does my Smoke Detector Beep
Answer:
The smoke detector will beep when the batteries become low. You will also get an indication at your keypad of this as well.
The smoke detector will beep when the batteries become low. You will also get an indication at your keypad of this as well.
110.
Q:
Why does my system go into Alarm
Answer:
Anytime any of the devices detects a change an alarm can occur. In some instances the change could be caused by an environmental change or a physical change. In the instances a motion detector is going into alarm it could be caused by an environmental change or a build up of dust on the device can also cause a false event. In the instances a door or window contact is going into alarm it could be caused by the door not closing properly or the door magnet could be weak and need to be serviced.
Anytime any of the devices detects a change an alarm can occur. In some instances the change could be caused by an environmental change or a physical change. In the instances a motion detector is going into alarm it could be caused by an environmental change or a build up of dust on the device can also cause a false event. In the instances a door or window contact is going into alarm it could be caused by the door not closing properly or the door magnet could be weak and need to be serviced.
111.
Q:
Why does the "Ready" light blink on and off
Answer:
The "Ready" light indicates if the system is ready to be turned on. This indicates a door / window is open or there is movement in the area of a motion detector.
The "Ready" light indicates if the system is ready to be turned on. This indicates a door / window is open or there is movement in the area of a motion detector.
112.
Q:
Why does the keypad display "Fault" and a "zone number"
Answer:
Any time a zone is faulted it will display on the keypad. This could mean a door / window is open or there is movement in the area of a motion detector. The system cannot be armed at this time. The fault must be cleared to set the alarm.
Any time a zone is faulted it will display on the keypad. This could mean a door / window is open or there is movement in the area of a motion detector. The system cannot be armed at this time. The fault must be cleared to set the alarm.
113.
Q:
Why does the keypad sound when my telephone rings
Answer:
The wireless Lynx system has the ability to operate as a speaker phone. Calls can be placed or answered from this location. This feature can be disabled if the customer wishes.
The wireless Lynx system has the ability to operate as a speaker phone. Calls can be placed or answered from this location. This feature can be disabled if the customer wishes.
114.
Q:
Why does the Red light not work on my motion detectors
Answer:
The lights on wireless detectors are turned off to help conserve the life of the batteries in the detector.
The lights on wireless detectors are turned off to help conserve the life of the batteries in the detector.
115.
Q:
Why does the system disconnect me from the phone line
Answer:
The alarm system is wired to take priority over all of the phone in the house. This prevents the system from being defeated by having a phone "off hook" in the house.
The alarm system is wired to take priority over all of the phone in the house. This prevents the system from being defeated by having a phone "off hook" in the house.
116.
Q:
Why is my first month monitoring bill more or less than my monitoring rate
Answer:
Please see your companies policies and Billing system Administrator for answers to these questions.
Please see your companies policies and Billing system Administrator for answers to these questions.
117.
Q:
Why was my Pass Code not accepted at the central station
Answer:
What exactly did you tell them when they asked for your Pass Code? Their information can be verified in the monitoring software. If not correct they will need to provide ID in order to obtain correct Pass Code. If it is correct Dealer can contact Monitoring Service for explanation.
What exactly did you tell them when they asked for your Pass Code? Their information can be verified in the monitoring software. If not correct they will need to provide ID in order to obtain correct Pass Code. If it is correct Dealer can contact Monitoring Service for explanation.
118.
Q:
Why was my Service call NOT drafted
Answer:
Please see your companies policies and Billing system Administrator for answers to these questions.
Please see your companies policies and Billing system Administrator for answers to these questions.
119.
Q:
Why will the ready light not come on
Answer:
The "Ready" light indicates if the system is ready to be turned on. This indicates a door / window is open or there is movement in the area of a motion detector.
The "Ready" light indicates if the system is ready to be turned on. This indicates a door / window is open or there is movement in the area of a motion detector.
120.
Q:
Will my insurance be discounted and what do I need to give to them
Answer:
Each insurance company varies on how much discount is available. An insurance certificate can be found in your user manual or we can supply you with one to submit to your insurance company.
Each insurance company varies on how much discount is available. An insurance certificate can be found in your user manual or we can supply you with one to submit to your insurance company.
121.
Q:
Will Pets set the alarm off
Answer:
Most of the motion detectors installed today discriminate between pets and people. The standard will discriminate up to a 40lb pet. Depending on the size and number of animals you have a 100lb version is also available.
Most of the motion detectors installed today discriminate between pets and people. The standard will discriminate up to a 40lb pet. Depending on the size and number of animals you have a 100lb version is also available.
122.
Q:
Will the alarm report to the central station if the phone line is cut
Answer:
No. The alarm system cannot communicate with the Central Monitoring station if the phone line is not available. A backup Long Range Radio or Cell back up can be installed for this purpose.
No. The alarm system cannot communicate with the Central Monitoring station if the phone line is not available. A backup Long Range Radio or Cell back up can be installed for this purpose.
123.
Q:
Will the battery need to be replaced after a power outage
Answer:
The batteries are designed to recharge after being drained. In the event the battery does not properly recharge a message will be displayed on the keypad. In this case the battery will need to be replaced.
The batteries are designed to recharge after being drained. In the event the battery does not properly recharge a message will be displayed on the keypad. In this case the battery will need to be replaced.
124.
Q:
Will the monthly rate ever increase or decrease
Answer:
Please see your companies policies and Billing system Administrator for answers to these questions.
Please see your companies policies and Billing system Administrator for answers to these questions.
125.
Q:
Will the smoke detectors work when system is disarmed
Answer:
Yes - It is not possible to turn off the smoke detectors.
Yes - It is not possible to turn off the smoke detectors.
126.
Q:
Will the System accommodate multiple user codes
Answer:
Yes-- all of the systems being installed today do have the ability to program more than one user code. Depending on the exact type of system the total number of codes will vary.
Yes-- all of the systems being installed today do have the ability to program more than one user code. Depending on the exact type of system the total number of codes will vary.
127.
Q:
Will the system reset it's self after the alarm goes off
Answer:
The siren is programmed to stop after 12 minutes or what ever time the installer has set it for. During Fire Alarms the Siren does not silence until the panel is reset. Once the siren does silence the system is still armed and able to activate if another event happens.
The siren is programmed to stop after 12 minutes or what ever time the installer has set it for. During Fire Alarms the Siren does not silence until the panel is reset. Once the siren does silence the system is still armed and able to activate if another event happens.
