DSL
1.
Q:
Can I purchase my own modem?
Answer:
Yes, customers can purchase their own modem. Our DSL network requires a modem certified to operate at the ADSL2+ standard. Comporium does provide a DSL modem as part of the service at no additional charge.
Yes, customers can purchase their own modem. Our DSL network requires a modem certified to operate at the ADSL2+ standard. Comporium does provide a DSL modem as part of the service at no additional charge.
2.
Q:
Do I need to setup PPPoE software to use a router with my DSL connection?
Answer:
No. Comporium's DSL network utilizes DHCP - therefore a PPPoE connection is not needed.
No. Comporium's DSL network utilizes DHCP - therefore a PPPoE connection is not needed.
3.
Q:
How can I tell if my DSL modem is functioning properly?
Answer:
Please view the instructions at http://www.comporium.com/FAQ/DSL/DSLModems_main.htm
Please view the instructions at http://www.comporium.com/FAQ/DSL/DSLModems_main.htm
4.
Q:
What can I do prior to contacting technical support if I cannot connect?
Answer:
A simple way to troubleshoot your DSL modem connection is to powercycle. To perform this process:
1. Unplug the DSL modem power cord (thin black cord) from the back of the modem. If you have a router, unplug its power cord as well.
2. Wait approximately 30 seconds.
3. Plug ONLY the DSL modem in and wait for the "DSL" or "Link" light to become solid (Note: if the light does not become solid, contact technical support). Then plug the router back in (if present).
4. Restart any computers connected. If you still cannot connect, contact technical support).
A simple way to troubleshoot your DSL modem connection is to powercycle. To perform this process:
1. Unplug the DSL modem power cord (thin black cord) from the back of the modem. If you have a router, unplug its power cord as well.
2. Wait approximately 30 seconds.
3. Plug ONLY the DSL modem in and wait for the "DSL" or "Link" light to become solid (Note: if the light does not become solid, contact technical support). Then plug the router back in (if present).
4. Restart any computers connected. If you still cannot connect, contact technical support).
