Frequently Asked Questions
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Caller ID on PC


1.
Q
Can I change my Subscriber ID or Password?
 
Answer:

You can change your password through the subscriber portal (http://calleridonpc.comporium.com). You can not currently change your subscriber ID.

2.
Q
Can I use Caller ID on PC with a VPN connection?
 
Answer:
VPN software may cause networking issues and prevent the “Caller ID on PC” software from functioning properly. An ideal setup of the software would entail use without a VPN client.
3.
Q
Does the service work with PBX, ACD, or business class telephone switches?
 
Answer:
Caller ID on PC software does not work properly with PBX, ACD, or business class telephone switches.
4.
Q
How do I access the personalization web portal?
 
Answer:
Log in to Personalization server (http://calleridonpc.comporium.com).
5.
Q
How do I add Pictures to my Caller profiles?
 
Answer:

Log in to Personalization server (http://calleridonpc.comporium.com). Select the “Network Address Book” link. For an entry in your Address Book, select the “Upload…” link and select “Browse” to import a stored picture to the server. Select “Apply” when done.

6.
Q
How do I get Caller ID on PC?
 
Answer:
Customers with High Speed Internet and Caller ID from Comporium qualify for this service for FREE. Please contact your local business office for details on getting this service today.
7.
Q
How do I personalize my Line Number tab?
 
Answer:

Log in to Personalization server (http://calleridonpc.comporium.com). Select the “Telephony Configuration” link. Select “Line 1” link in red section to change line number display. Select “Apply” when done.

8.
Q
How many PCs can I install the client software on for each phone number with Caller ID service?
 
Answer:
Customers should limit the number of PCs running the client software to 3.
9.
Q
I have a firewall. Which ports does the Caller ID on PC software communicate use?
 
Answer:
The software uses port 8910 and 23334.
10.
Q
I just got a new computer. How to do get the Caller ID on PC software back onto my computer?
 
Answer:

Log in to Personalization server (http://calleridonpc.comporium.com). Select the “Download PC Client” link

11.
Q
What is Caller ID on PC?
 
Answer:
“Caller ID on PC” is a new and unique service from Comporium. Customers can receive notifications of incoming phone calls on their personal computers and l
12.
Q
Where do I find the setup guides and manuals for Caller ID on PC?
 
Answer:
Please click on the following link for Caller ID on PC manuals.User's Guide
13.
Q
Which Operating Systems does the software currently work with?
 
Answer:
The software works with all operating systems except MAC and Vista. We are currently working with our vendor to have software releases for these products shortly.
14.
Q
Who do I contact for support on “Caller ID on PC”?
 
Answer:
You can contact Comporium Internet Technical Support at 1-866-843-9444.

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