Comporium Voice Portal
Comporium Voice Mail answers your calls when you are away from your phone or on another call. Customers are notified of new messages by a half-ring or stutter (broken) dial tone when the phone receiver is picked up. Additional notification options are also available, such as e-mail notifications of new voice mails and the option to have audio files of voice mails sent to an e-mail account.
All messages in your mailbox are accessible with a special user-defined pass code and only available to those whom you give access. Additional options are now available to Comporium voice mail customers, such as the ability to save, delete, or reply to messages during message review, configure voice mail settings via web portal, forward messages to other Comporium voice mail users, along with many others.
Price:
Residential - $5.45
Business Standard - $8.00
| Rock Hill area: | 327-0200 | York area: | 818-5888 | |
| Fort Mill area: | 547-0200 | Lake Wylie area: | 656-5555 | |
| Lancaster area: | 286-9888 | Heath Springs area: | 286-9888 |
How It Works:
To Set Up a Mailbox:
From Home (or Business) Phone
- Dial the 7-digit Voice Portal access number (indicated above) or *9#
- Enter the temporary pass code (0000), followed by #
- Enter your new pas scode (can be up to 8 digits) , followed by #
- Re-enter your new pass code to confirm, followed by #
- Record your NAME, followed by #
- Press 1 to get into your voice mailbox (it will probably say there are no messages)
- Press 4 to change your Busy greeting (greeting callers hear when you are on the phone)
- Press 1 to record new Busy greeting (in your own voice)
- Press 3 to use the system default Busy greeting (operator recorded greeting)
- Press # to repeat menu options
- Press * to return to the Voice Messaging menu
- Press 3 to change your No Answer greeting (greeting callers hear when you are not able to answer the phone)
- Press 1 to record new No Answer greeting (in your own voice)
- Press 3 to use the system default No Answer greeting (operator recorded greeting)
- Press # to repeat menu options
- Press * to return to the Voice Messaging menu
-- If you do not want to record your name, say your phone number instead
Away from Home (or Business)
- Dial the 7-digit Voice Portal access number (indicated above)
- Enter your 10-digit Mailbox ID, followed by #
- Enter the temporary pass code (0000), followed by #
- Enter your new pass code (can be up to 8 digits), followed by #
- Re-enter your new pass code to confirm, followed by #
- Record your NAME, followed by #
- Press 1 to get into your voice mailbox (it will probably say there are no messages)
- Press 4 to change your Busy greeting (greeting callers hear when you are on the phone)
- Press 1 to record new Busy greeting (in your own voice)
- Press 3 to use the system default Busy greeting (operator recorded greeting)
- Press # to repeat menu options
- Press * to return to the Voice Messaging menu
- Press 3 to change your No Answer greeting (greeting callers hear when you are not able to answer the phone)
- Press 1 to record new No Answer greeting (in your own voice)
- Press 3 to use the system default No Answer greeting (operator recorded greeting)
- Press # to repeat menu options
- Press * to return to the Voice Messaging menu
-- If you do not want to record your name, say your phone number instead
To Retrieve Messages:
From Home (or Business) Phone or Alias*
- Dial the 7-digit Voice Portal access number (indicated above) or *9#
- Enter pass code, followed by #
- Press 1 to access Voice Messaging
- Press 1 to play messages
NOTE: To bypass message envelope, press2 to go directly to new messages
- Dial the 7-digit Voice Portal access number (indicated above)
- Enter mailbox ID (your 10-digit phone number), followed by #
- Enter pass code, followed by #
- Press 1 to access Voice Messaging
- Press 1 to play messages
NOTE: To bypass message envelope, press2 to go directly to new messages
*Aliases are numbers commonly used to check voice mail. The system recognizes these numbers, allowing quicker access to messages. Instructions to set up aliases can be found in the downloadable Voice Mail brochure and the demonstration video below.
Customers who had a voice mailbox prior to the October 2009 upgrade can dial the access numbers below to listen to messages on the old voice mail system until December 31, 2009.
Rock Hill: 328-0200 Fort Mill: 548-0200 Lancaster:416-9888
Comporium Web Portal
The Web Portal is a convenient web-based interface for users to manage and configure voice messaging options from anywhere there is a broadband connection. The application allows for flexibility of location, call control and mobility.
Through the Web Portal, users can:
- Access voice messaging services via point-and-click web interface
- Manage and configure voice messaging options
- Receive notifications of new voice messages via e-mail
- Send an audio file of voice mail messages to an e-mail address
- Change voice portal and web portal pass codes and greetings
- Enter phone numbers commonly used to check voice mail to by-pass entering pass codes whenaccessing voicemail (known as aliases)
Please call customer service to receive a temporary password for the first login.
| Rock Hill area: | 326-6450 | York area: | 684-1012 | |
| Fort Mill area: | 802-9050 | Lake Wylie area: | 631-1014 | |
| Lancaster area: | 416-9229 | |||
Please note: Some options that appear on the Web Portal will not work and cannot be configured for voice mail customers:
- Time Schedules (under Profile menu)
- Incoming Calls (all options)
- Outgoing Calls (all options)
- Utilities (all options)
- Changing the number of rings before greeting (Greetings under Messaging menu)
Download Quick Reference Guide
Download User’s Guide
Video Demonstrations
Logging In to Web Portal
Passwords
Aliases
Voice Mail to E-mail
