Comporium’s Hosted VoIP Solution provides three tiers of license options, each with different sets of features, giving employers and decision makers the ability to decide the features each employee needs. Users can have different features activated so that the license is tailored to their particular job requirements. All license tiers include basic dial tone and a set of Group features to complement the User license features. Below are some additional web-based applications available at no additional cost, as well as applications that may be purchased a la carte to accompany the features included in the packages.
Benefits of Comporium’s Hosted VoIP Solution:
Provides users an entry point to access and configure voice mail and voice messaging options. Each user has their own configurable pass code to access their menu of services.
A visual interface that allows users to:
Provides users a web-based application for basic and enhanced call processing and functionality.
Gives users a single point of management to configure CommPilot Call Manager profiles.
Provides users one voice mail solution, regardless of location with the ability to recieve notification and a carbon copy of the voice mail messages in an e-mail account.
Allows a secondary phone (i.e., wireless, home, hotel, etc.) to be used as a business phone, with the appearance that the call is being made from the user's office phone.
Enables users to avoid missing calls by having multiple phones ring at the same time. Up to 10 phones can be set to ring concurrently and the first to connect will stop the other phones from ringing.
Provides receptionists or phone attendants with critical call details and status of all group members to ensure effective call routing.
An automated receptionist that provides callers with call routing options configured by the group administrator.
A feature-rich, desktop IP telephony attendant console for use by receptionists and office attendants who manage and screen inbound calls for enterprises.
Enables users to make and accept calls and change telephony settings via Microsoft Outlook and Internet Explorer. It is a feature-rich desktop toolbar, with user controls to access voice services efficiently.
Provides a full spectrum of conferencing solutions, from the easy-to-use, quick conference setup to the more elaborate “group conference” with recording and caller management.
The Call Center provides an integrated full-feature solution for managing customer contacts. This application enables businesses of any size to build a comprehensive, feature-rich call center anywhere in the world-with no hardware, software or upfront capital expenditures.
Allows call center agents to perform call-control and agent state control functions directly from the desktop for IP phones, analog phones or the Communicator soft client.
Gives Call Center Supervisors superior management capabilities to monitor and record agent calls, determine training gaps and requirements. Using the available advanced reports, supervisors can determine appropriate staffing levels to manage costs while still effectively handling busy hours.
Reports can be accessed on agent performance and the Queue status is available in real-time to assess productivity levels.
Simplifies, unifies and streamlines communications for on-the-go and remote users. Broadworks Anywhere extends personal features to any number of fixed and mobile devices and allows users to use one number for all incoming and outgoing calls, regardless of the phone used.
Softphone application that complements or replaces the user’s desk phone and enables users to make voice and video calls over IP, view status of contacts, with ease and efficiency, all from the computer desktop.
A web-based interface that allows the user to record calls as needed. It is accessible from anywhere there is a broadband connection, providing ease of use for mobile workers.